GLOBAL SECURE WEB — ABUSE PREVENTION AND RESPONSE POLICY
Effective Date: August 19, 2026

Global Secure Web is dedicated to preserving a secure and reliable internet ecosystem. As a provider of security, DDoS mitigation, and Web Application Firewall (WAF) services, we function exclusively as a reverse-proxy and pre-shield infrastructure layer protecting our customers' origin environments. We do not host the underlying websites, applications, or content utilizing our network.

This policy delineates our institutional framework for processing abuse notifications and regulatory inquiries in strict compliance with applicable European Union legal standards, including the Digital Services Act (DSA).

1. ABUSE REPORTING PROTOCOLS
To submit an abuse notification regarding malicious activity or unlawful content associated with a domain or IP address protected by our network, complaints must be submitted via our designated abuse portal or directed to abuse@globalsecureweb.com.

In accordance with EU notice-and-action mandates (specifically Article 16 of the Digital Services Act), valid notices must incorporate:
- A sufficiently substantiated statement detailing the legal or operational basis for the allegation of illegality or abuse.
- Precise identification of the affected IP address, URL, or domain name.
- Verifiable evidentiary documentation supporting the claim.
- Electronic contact information for the notifying party.

2. OPERATIONAL REVIEW AND PROCESSING
Upon receipt of a properly formatted notice, Global Secure Web executes the following procedural lifecycle:

2.1. Verification
The incident undergoes internal technical analysis to confirm network transit and validate whether the activity breaches our Terms of Service (ToS) or relevant EU and national jurisdictions.

2.2. Upstream Notification
Given our role as an intermediary shield rather than a hosting provider, substantiated notices are systematically forwarded to the upstream hosting provider governing the customer's origin infrastructure, alongside notification to the respective Global Secure Web customer.

3. INFORMATION DISCLOSURE GUIDELINES
Should reported abuse remain unresolved by the upstream hosting provider within a commercially reasonable timeframe, or when mandated by binding EU legal processes, Global Secure Web may release limited administrative details—such as the identity of the upstream hosting organization—to the verified complainant. Origin infrastructure addresses remain concealed behind our edge network unless disclosure is compelled by an enforceable judicial or administrative order.

4. EDGE MITIGATION AND SUSPENSION
In instances where neither the customer nor the upstream provider remediates identified violations, and subsequent technical review confirms severe or unlawful activity, Global Secure Web maintains the unilateral right to suspend or null-route the asset at our network edge. This action terminates proxy services for the targeted asset to uphold platform integrity.

5. LIMITATION OF LIABILITY
Global Secure Web operates strictly as an intermediary network service provider. We exercise no editorial control, ownership, or authorship over data transmitted across our infrastructure by customers.

By accessing our services or submitting an abuse notification, stakeholders explicitly acknowledge that:
- Global Secure Web bears no direct liability for customer-generated content, data, or digital actions.
- Report routing and edge enforcement operations are performed in good faith to safeguard network operations.
- Global Secure Web is held harmless against any damages arising from third-party infractions, administrative inactions, or network suspensions executed under this policy.

This policy is subject to periodic amendment to align with evolving technical, operational, and regulatory requirements.